Conditions of the support service
Last updated: 6 August 2026 · Method tools rodap
This document covers the support service only provided to the following organisations: école de conduite, enseignant indépendant, association, entreprise, collectivité publique.
It does not cover the sentinelle function, the driving aid intended for motorists, which is covered by its own terms. Nothing written here states what sentinelle offers, or what it does not offer.
It does not cover the free personal account either (particulier) : no fee is requested there and no amount is charged. Its use is governed by the terms of use and by the privacy policy.
Article 1 — Purpose
These terms govern the support service provided by Julien Roddier (the "provider") to an assisted person or organisation (the "client").
What is charged under these terms is support fees : hours of advice, audit, teaching and supervision. It is neither a tool, nor access, nor a function.
The provider's method tools — rodap and the tools that go with them — are the working support for this service. They are made available to the client, at no extra charge, for the duration of the service, under the conditions set out in article 4.
The client's commitment constitutes full acceptance of these terms. They are accessible at any time at this address; they may be saved and printed.
Article 2 — Provider identity
The service is provided personally by Julien Roddier, sole trader (micro-enterprise), trading as rodap.
- SIREN: 990 590 861 — Registered office SIRET: 990 590 861 00011
- Declared activity: 85.53Z — Driving instruction
- Teaching authorisation: n° A 17 034 0019 0
- Address: 34 Cours du Danube, 77700 Serris
- Email: contact@rodap.fr — Telephone: 06 32 70 11 47
- TVA non applicable, article 293 B du code général des impôts (franchise en base)
Requests, complaints and terminations must be sent to this address and this email address. The legal notice contains the same information, together with the hosting details.
Article 3 — What the service includes
The support service includes:
- an initial audit of the organisation or of the situation being supported, reported in writing ;
- review meetings with the provider, in person or remotely ;
- a written report after each review meeting ;
- advice and methodological assistance for the whole duration of the service ;
- the provision of the provider's methodological tools, at no extra cost ;
Frequency of review points included in the package: [TO BE COMPLETED: number and frequency of review meetings included].
Services that do not fall within this scope — course, training day, on-site work — are subject to a separate quote. Le tarif dépend de plusieurs éléments : la durée, le nombre de participants et le lieu. Devis sous 24 heures ouvrées.
Article 4 — Method tools
"Access to all my method tools is strictly included in and conditional upon taking out a support service."
The tools are made available in full : there is no tier, reserved function or amount that would unlock more. Only two things may be added to the fees, and neither unlocks a function: the storage fees incurred beyond 5 GB, recharged at cost (article 6), and the branding in your colours, which is a separate optional service (also article 6). The number of people monitored — pupils, instructors, agents, administrative staff — is neither counted nor billed.
This provision of the tools does not transfer any rights in them. The provider is their author, and remains so; details are set out in article 5 of the terms of use.
The provision of the tools ends with the service, whatever the reason. This is not a penalty: the tools were never acquired by the client, they accompanied the service. What happens to the data at that point is set out in article 9.
Article 5 — Duration and renewal
The service is agreed with no minimum term and is automatically renewed for successive periods mensuelle, until it has ended under the conditions of article 8.
The continuous support package is paid monthly: this is the only billing frequency offered. The first payment is due from the start of the service.
The client is informed, before each renewal, of the option not to renew (Consumer Code, article L. 215-1). Renewal does not add any commitment period: the service remains terminable under the conditions of article 8.
Article 6 — Fees
The fees take the form of a continuous support package, monthly, due per assisted organisation — identified by its SIREN where it has one. The amount depends on the organisation's profile:
| Profile of the assisted organisation | Continuous support package, per month |
|---|---|
| École de conduite | 99 € |
| Enseignant indépendant | 19 € |
| Association | 29 € |
| Entreprise | 79 € |
| Collectivité publique | 129 € |
TVA non applicable, article 293 B du code général des impôts. Le montant affiché est celui que vous réglez. This wording appears on each invoice.
The package covers support and access to all tools. Nothing is added for a function used or a person monitored: the number of pupils, instructors and documents is never billed.
Only two amounts may be added, and they are announced in advance.
Storage fees. Five gigabytes of documents are included. Beyond that, the costs the provider incurs with its host are recharged to you €1 per month for each started 10 GB block. This is not an option: it is a real cost, recharged with no margin, and it disappears if the volume drops back down. The stored volume is visible in your space at any time.
Branding in your colours. By default, the application and documents carry the provider's brand. You may replace it with your logo, your colours and your domain name: this is a separate service, charged €9 per month, terminable at any time without affecting the main service. It does not unlock any function — everything else is already open to you.
Discounts. Discounts may be granted, in particular for referrals, managing several organisations or partnerships. They are capped, they never reduce the invoice below a minimum amount, and they never increase the fees under any circumstances. Details of those that apply to the client appear in their space and on their invoice.
Fees may be revised; any change is notified in advance and applies only from the following period. A client who refuses it may end the service under the conditions of article 8, free of charge and before it takes effect.
Current fee scale: version dated 6 août 2026.
Article 7 — Invoice and late payment
The fees are monthly and payable on receipt of invoice. The invoice is issued at each due date and made available in the client's space. It states the amount due, the date by which payment must be made, the rate of penalties due from the following day and the amount of the fixed recovery costs indemnity.
Between professionals, any late payment automatically gives rise, without prior formal notice, to late-payment penalties at the rate provided by the Commercial Code, together with a fixed recovery costs indemnity of 40 € (Commercial Code, article D. 441-5). Where the recovery costs actually incurred exceed this amount, additional compensation may be claimed on proof.
In the event of unpaid fees, the service and the provision of the tools may be suspended after a reminder and after a reasonable period has been allowed to the client to remedy the situation. The data remains available for consultation and export during this period.
Article 8 — End of the service
The service may end at any time, without charge and without notice, at the client's initiative or the provider's.
The client ends it directly from their space, by means of a free function labelled " cancel your contract " (Consumer Code, article L. 215-1-1). It is available to the contract holder, whatever their profile, and does not require the creation of any additional space.
The process is as follows: the client enters the information that identifies their contract and the desired end date, then accesses a summary that they can check and correct, and then confirms by means of a function labelled " notice of termination ". The provider confirms receipt in writing and states the end date and its effects.
The end of the service may also be requested by a simple message to the address or email in article 2. No particular form is required.
The provider may end the service under the same conditions, in writing and with the same notice. This is done in particular where the support no longer has any purpose, or where the client breaches the terms of use.
The end takes effect at the end of the current monthly period, which remains payable; the support and the provision of the tools are maintained until then. No pro rata refund is due for that started period, subject to mandatory legal provisions.
Article 9 — The client's data at the end
The data entered into the tools belongs to the client. It is neither retained nor made conditional on payment.
The client may export it themselves, at any time and until the end date, in open formats readable without the provider's tools. The provider assists with this retrieval if requested.
After the end date, the data is retained and then deleted within the time limits stated in the privacy policy, which also states the period during which it remains recoverable on request.
For the data that the client manages using the tools — that of its pupils and staff — the client is the data controller and the provider acts as processor within the meaning of the General Data Protection Regulation, under the conditions set out in that same policy.
Article 10 — Availability
The provider uses reasonable means to ensure the availability of the tools, except during scheduled maintenance and cases of force majeure. Interruptions may occur for maintenance, updates or technical incidents; the provider endeavours to limit their duration and impact, and informs the client of scheduled interruptions. Temporary unavailability of a tool does not suspend the support, which is the core of the service.
Article 11 — Liability
The provider is bound by an obligation of means. The provider cannot be held liable for indirect damage, or for misuse of the tools by the client, loss of data attributable to the client, or unavailability due to a third party or force majeure.
The client remains responsible for the accuracy of the data they enter, the decisions they take and compliance with their own legal obligations, particularly towards their pupils and staff. The reports and recommendations provided as part of the support are opinions: they do not remove any of the client's responsibilities.
No provision of these terms limits liability where it cannot legally be limited.
Article 12 — Withdrawal by the consumer client
This article concerns only the consumer : the natural person who enters into the agreement for purposes outside any professional activity. The regime for professional clients is set out in article 13; the two are not the same.
Before entering into the agreement, the consumer receives the information provided for by article L. 111-1 of the Consumer Code: what the service includes, its amount, its duration and the period within which it is performed. These terms set this out.
A consumer who enters into the agreement remotely has a fourteen-day period to withdraw, without having to give reasons for their decision and without bearing any costs other than those provided for below (Consumer Code, article L. 221-18). The period runs from the conclusion of the contract. It is exercised by any unambiguous statement sent to the contact details in article 2.
If the consumer expressly requests that the service begin before the end of this period, they remain free to withdraw; they then pay the amount corresponding to what has actually been provided up to their decision, in proportion to the total agreed amount (Consumer Code, article L. 221-25).
The right of withdrawal may no longer be exercised once the service has been fully performed before the end of the period, with the consumer's express prior agreement and express waiver of that right (Consumer Code, article L. 221-28).
Article 13 — Professional client
This article concerns only the professional : the person, organisation or public body entering into the agreement for the needs of its activity.
These terms constitute the sole basis of commercial negotiation (Commercial Code, article L. 441-1). They are provided on a durable medium to any professional who requests them, and may be differentiated according to client categories — which is what the scale in article 6 does.
The commitment is made online, on the provider's website: this is not a contract concluded away from business premises. No right of withdrawal is therefore due to the professional entering into the agreement here, and no refund guarantee is granted to them. Their protection lies in the absence of any commitment period and the end without notice or charge provided for in article 8.
The Consumer Code does however extend, in article L. 221-3, the right of withdrawal to certain contracts concluded away from business premises with a professional, where the subject matter of the contract does not fall within their main field of activity and they employ no more than five employees. If a contract were concluded under those conditions, somewhere other than on the website, that right would apply.
Article 14 — Complaints and mediation
Any complaint must be sent to the provider using the contact details in article 2. It will receive a written response.
Every client consumer has the right to use a consumer mediator free of charge for the amicable resolution of a dispute with the provider (Consumer Code, article L. 612-1), after first attempting to resolve it by a written complaint. The provider gives the client the mediator's contact details (Consumer Code, article L. 616-1):
- Mediator: [TO BE COMPLETED: name of the consumer mediator]
- Website: [TO BE COMPLETED: mediator's website]
- Address: [TO BE COMPLETED: mediator's postal address]
Consumer mediation is a right reserved to the consumer: it is not open to the professional client.
Failing amicable resolution, the dispute falls within the jurisdiction of the competent French courts, subject to the protective rules applicable to consumers.
Article 15 — Governing law
These terms are governed by French law.